Privacy Policy
Last updated: April 22, 2026
1. Introduction
SachaPay ("we", "us", "our") operates sachapay.com. This Privacy Policy explains what personal data we collect, how we use it, and your rights in relation to it.
We are committed to protecting your privacy and handling your data in an open and transparent manner, in accordance with applicable data protection laws worldwide including GDPR.
2. Data We Collect
2.1 Account Data
- Full name, username, date of birth
- Email address
- Country of residence
- Account creation date and login history
2.2 Verification Data (KYC/POA)
- Government-issued ID (passport, national ID, driver's licence)
- Proof of address document (utility bill, bank statement)
- Selfie or photo for identity verification
2.3 Trade & Transaction Data
- Trade history, amounts, and counterparties
- Wallet addresses used for receiving/sending
- Payment method details (as provided in trade terms)
- Trade chat messages
2.4 Technical Data
- IP address, browser type, device information
- Cookie identifiers and session data
- Pages visited and time spent on Platform
2.5 Communications
- Support messages and contact form submissions
- Email correspondence with our team
3. How We Use Your Data
| Purpose | Legal Basis |
|---|---|
| Providing the Platform and processing trades | Contract performance |
| Identity verification (KYC/POA) | Legal obligation / Legitimate interest |
| Fraud prevention and security | Legitimate interest |
| Sending transactional emails (trade updates, OTPs) | Contract performance |
| Compliance with AML/CTF regulations | Legal obligation |
| Improving the Platform | Legitimate interest |
| Responding to support requests | Legitimate interest / Contract |
4. Sharing Your Data
We do not sell your personal data. We may share data with:
- Service providers: Email delivery, hosting, and security services who process data on our behalf under data processing agreements.
- Legal authorities: When required by law, court order, or to comply with regulatory obligations.
- Other traders: Your username, trade statistics, and verification badge are visible to other Platform users as part of normal trading. Payment details shared in trade chat are visible to your trade counterpart only.
5. Data Retention
We retain your account data for as long as your account is active. After account closure, we retain data for up to 5 years to comply with AML and financial record-keeping obligations.
KYC/POA documents are retained for a minimum of 5 years from the date of submission as required by applicable regulations.
6. Security
We implement industry-standard security measures including encryption in transit (HTTPS/TLS), hashed passwords, and access controls. However, no system is completely secure. You are responsible for keeping your login credentials safe.
7. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate data.
- Erasure: Request deletion of your data (subject to legal retention obligations).
- Restriction: Request we limit processing of your data.
- Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to processing based on legitimate interests.
To exercise any of these rights, contact us at our support page. We will respond within 30 days.
8. Cookies
We use essential cookies only required for login sessions and security (CSRF protection). We do not use advertising or tracking cookies. You can disable cookies in your browser, but this will prevent you from logging in.
9. Children's Privacy
SachaPay is not directed to children under 18. We do not knowingly collect data from minors. If you believe a child has created an account, contact us immediately and we will delete the account.
10. International Data Transfers
Your data may be processed in countries outside your own. Where this occurs, we ensure appropriate safeguards are in place (such as standard contractual clauses) to protect your data.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email. Continued use of the Platform after changes take effect constitutes acceptance.
12. Contact & Complaints
For privacy-related questions or to exercise your rights, contact us at:
Email:
Support page: sachapay.com/contact
If you believe we have not handled your data correctly, you have the right to lodge a complaint with your local data protection authority.